FAQ’s

Each castle is a different size, our range of castles are from 3.5m to 10 m in length and 3.5m to 5m in width. Please check the sizes of your chosen castle and allow at least 1metre extra space around the castle for blower and setup. Please also ensure that a power supply is nearby.

A grassed area is the safest surface for a jumping castle as we can peg the castle down securely. Some of our smaller jumping castles can be set up on concrete/smooth bitumen, using sand bags and a safety crash mat for the entrance. We can also set up on artificial turf. However, dirt, mulch, rough concrete/bitumen and/or gravel are not suitable surfaces for jumping castles at any time. If you are unsure we can organise a site inspection to avoid disappointment.

Each castle needs a blower to inflate with air, this requires electricity. We will need access to power for the full booking time. We will supply the extension cords. However, if you are at a park or venue without electricity, we have a generator available for hire. Please discuss this at the time of booking.

We require a 1 metre wide pathway that is clear of all obstacles. In the case of narrow or uneven pathway or steps, please notify us in advance to discuss alternative options.

Upon booking, you will need to provide a contact name and number, also the event times, location and surface. Deposits are welcome but not compulsory.

To be confident of getting what you want, at the time you want, we suggest booking 4-6 weeks in advance (more for corporate or Christmas bookings). Warmer months are generally busier and book out fast, and some designs are more popular than others. If you want a specific castle design to fit in with your theme you would need to secure it early. If you find there is less time than that, please still contact us as we have a large number of jumping castles and we will do our best to accommodate your needs.

Delivery and setup is absolutely FREE within a 10km radius of our warehouse in Toongabbie. If your event is outside this area, please contact us to discuss a personalised price.

As we have a number of different castles and there are many different set up/location/timing possibilities we prefer to give you a personalised quote. Contact us on 04 JUMP JUMP (04 5867 5867) or book online

The set up and pack up is always done outside of your booked time. For backyard parties the set up and/or pack up can be done anytime during the 2 hours prior to your booked start time. This is because we often have many castles to set up at the same time. For supervised bookings the castle will generally be set up in the 30-60 minutes prior to your booked start time. Access will need to be made available. All of this will be clarified in the week prior to your event.

At Wonderland Jumping Castles we are committed to delivering your inflatable on or before your requested time. For events with specific time slots allocated, we ensure delivery and pick up is at the time requested. For informal bookings, we are often more flexible with time. On a day when several castles are booked for the same time e.g. 4 castles are booked to be delivered at 2 pm, in order to deliver all castles on time our driver might deliver your castle earlier than your requested time of delivery and you will not be charged any extra for this. All of this will be clarified in the week prior to your event.